- What coffee tools do you sell?
We offer ceramic cups, glass storage jars, French presses, coffee machines, powder tampers, pull flower tanks, and other coffee accessories.
- How long does it take to ship after I place an order?
Orders are usually processed and shipped within 1-3 business days after confirmation.
- How can I check my order status?
After your order is shipped, we will send you tracking information via email.
- What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods shown on the website checkout page.
- Will items be restocked after they sell out?
Some items will be restocked depending on stock availability; please check the website for details.
- Can I cancel my order?
You can contact customer service to cancel your order before it is shipped. After shipment, returns will be processed according to our return policy.
- What should I do if I receive a damaged item?
Please contact customer service as soon as possible after receiving the goods, and provide your order number and photos of the goods. We will assist you in processing your request.
- Can I apply for a return?
Yes. Items that meet the return policy can be returned within the specified time.
- Can I return an item after opening it?
Yes. Please contact customer service first to obtain the return process and return address.
- How do I contact customer service?
You can contact us via customer service email:
Email: miranda@artisanbrewsupply.com / help@artisanbrewsupply.com
We will reply to your inquiry within 1-2 business days. ☕